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FROID NR-1/ISO-45003

Engagement proposal — Psychosocial risk management

Instrument anchored in ISO 45003:2021 — the backing from an international institution that regulators require of an assessment tool
Reference regime: Brazilian rule NR-1 as amended by Ministerial Order MTE no. 1,419/2024, in force since 26 May 2026

Client
Company registration no.
Site assessed
Workers at the site
Date

For Brazilian operations: the advisory window closes on 24 August 2026

The labour ministry's standards office answered, on the entry into force, that in the following 90 days the Labour Inspectorate tends to prioritise guidance, instruction and notice — “without prejudice to administrative measures in applicable cases”. It is not an exemption; it is a declared priority, and it has an end date.

27/08/2024publication of Ministerial Order MTE no. 1,419, which rewrote chapter 1.5 of the rule
26/05/2026full effect, after the postponement in Ministerial Order MTE no. 765/2025
24/08/2026end of the 90 days of advisory double visits
from then ona citation under art. 201 of the labour code, with a fine of R$ 2,396.35 to R$ 6,708.08 under NR-28, plus notice and a requirement to comply

The fine is the smaller part. What weighs is what it documents: from the citation onwards there is an official record that the company was notified and did not act — and it is that record that reappears in the employment claim brought by the employee who fell ill, at the stage where the judge asks whether the company knew, whether it should have known, and what it did about it.

Outside Brazil the dates and the fine do not apply, and the rest of this proposal does: what transfers is the instrument, the floors, the effectiveness engine and the evidence trail. The deadline that binds you is your own jurisdiction's, and your counsel states it.

Starting now means starting in remediation, and that counts in your favour

The rule does not punish lateness in itself: it demands technical coherence and effective implementation. The inspectorate says so itself — the analysis “will prioritise the coherence between risk assessment, measures adopted and their effective application”, and not the mere formal existence of documents.

In practice, a company that opens the cycle after the deadline and reaches inspection with a dated inventory, an action plan with an owner and a schedule, and evidence that collection took place, is in a different position from one that has nothing — even having started late. What cannot be recovered is time: the baseline only exists from the day it is measured, and without a baseline there is no way to demonstrate effectiveness later.

That is why delay makes the next cycle more expensive, not this one. Whoever measures today can prove improvement a year from now. Whoever measures a year from now will only have something to compare in two.

“And do you prove it worked?”

That is the question inspectors and courts ask — not “did you run the questionnaire”. The rule requires the grading of risk to take into account the effectiveness of the measures already implemented. Measuring once satisfies half the obligation.

What is being engaged

A complete psychosocial risk management cycle, and not the administration of a questionnaire. The rule does not end at the survey: it requires the grading of risk to take into account the effectiveness of the measures already implemented (clause 1.5.4.4.5.3) and requires ineffective measures to be corrected (1.5.5.3.2.1). That can only be demonstrated by measuring twice.

Contractual commitment: the effectiveness report is delivered regardless of the result, including when it indicates that the measure adopted produced no measurable effect. A gain that the statistics will not carry is exactly what an opposing expert takes apart at a hearing.

Phases

Phase 0 — Readiness check (no charge)

Verification of size per site, existence of a worker support channel and of the grading matrix already used in the risk-management programme. Determines whether the route is the full assessment or the preliminary ergonomic assessment.

Phase 1 — Baseline

Timescale: 5 to 6 weeks from signature to delivery of the documents.

Phase 2 — Follow-up

Custody of the recorded criteria, the evidence and the dates during implementation of the measures, which is the client's responsibility. Access to the dashboard and to FROID Explains.

Duration: 6 to 12 months.

Phase 3 — Proof of effectiveness

A second campaign with the same instrument and the same breakdowns; comparison with effect size and confidence interval; update of the inventory and the action plan; entry in the 20-year history (1.5.7.3.3.1).

Commercial terms

No steps by band. The price follows headcount continuously — growing from 300 to 301 workers does not change plan and does not reprice the contract. All amounts are in Brazilian reais (R$), the currency in which FROID invoices.

ComponentAmount
Platform base, per establishmentR$ 200 / month
Band 1 — from 1 to 100 workersR$ 15.00 / worker / month
Band 2 — from 101 to 300R$ 12.50 / worker / month
Band 3 — from 301 to 1,000R$ 9.30 / worker / month
Band 4 — above 1,000R$ 6.55 / worker / month

The bands are cumulative, like a tariff: a company with 300 workers pays R$ 15 for the first 100 and R$ 12.50 for the next 200.

Simulation

WorkersMonthlyAnnualPer worker / year
100R$ 1,700R$ 20,400R$ 204.00
300R$ 4,200R$ 50,400R$ 168.00
1,000R$ 10,710R$ 128,520R$ 128.52
3,000R$ 23,810R$ 285,720R$ 95.24

Implementation and cycle

ItemAmount
Implementation and baseline — up to 300 workersR$ (reference: R$ 8,000 to 15,000)
Implementation and baseline — above 300R$ (reference: R$ 25,000 to 45,000)
Proof-of-effectiveness campaignincluded in the cycle
Cycle term months
The proof of effectiveness is included, and that is deliberate. It is the stage the rule demands and that almost nobody delivers. Charging for it separately would create the wrong incentive — measure once, issue the report and close, which is exactly what the rule does not accept.

Companies that do not reach the respondent floor

With realistic participation of 65%, a campaign starts producing a releasable result at around 210 workers on site. That is a participation projection, not a size limit: what the rule requires is a number of answers, not a size of company. A site from 15 workers upwards publishes provided everyone answers — in that range the required sample is already the entire headcount, and a single refusal suspends the inventory. There are two floors: anonymity requires 15 answers, and representativeness requires the sample that speaks for the declared headcount — below 98 people that sample becomes a census, meaning the whole site answering. In that case the correct route is the preliminary ergonomic assessment, mandatory for every organisation with employees and not dependent on any floor.

Ergonomic assessment with inventory and action planR$ / year (reference: R$ 6,000 to 12,000)

Conducting the assessment is the client's responsibility

Observation of the real activity, dialogue with workers and the execution of prevention measures belong to the contracting company. FROID does not conduct field assessment, does not perform an AET and does not implement any measure — neither with its own team nor through third parties.

What FROID delivers is the instrument: the measurement, the record of each piece of evidence with its declared method, and the verification of the effectiveness of the actions the company decides and carries out, in the form the rule requires.

The reason is technical, not commercial. The company is the one that knows the activity, the organisation of work and the concrete conditions — and it is to the company that the rule assigns the decision on measures, their implementation and the signing of the documents. A supplier that proposed and executed its own measures would be measuring the result of its own work.

Unlimited campaigns. Each establishment opens as many assessment campaigns as it needs, in any sector, with no charge per campaign or per sector. The monthly amount is the one in the table above, and measuring again never costs more — the opposite of the incentive of whoever charges per survey.

We say this before the engagement, not after. Selling a campaign to a company that lacks the size for it produces an empty dashboard and a client who is right to complain.

What the client has to provide

Worker support channel A real, accessible and confidential service, with a name and a means of contact. Without it the system does not open the campaign. Asking someone how they are without having anywhere to refer them is worse than not asking.
Organisational structure Sites, departments and headcount per department.
Grading criteria The matrix already used for the other risks in the risk-management programme, so that psychosocial risk is graded coherently.
Legal basis and data protection officer Appointment of the data protection officer and validation of the legal basis for the processing by the client's counsel.

Why this procedure, and not another

What is usually delivered What FROID delivers
One measurement, one report, one file. Two measurements and the comparison between them — which is what the rule asks for and what sustains the defence.
A percentage and a traffic light. Effect size and confidence interval. A handsome report is not proof; proof has an interval.
A conclusion written by whoever provides the service. A verdict calculated by a criterion fixed before collection. If the result depends on who writes it, it is not a measurement — it is an opinion with a chart.
A confidentiality promise in a contract. Technical impossibility: the database does not allow an individual answer to be queried, by anyone — not by the employer, and not by us.
An instrument adapted to each client. A fixed instrument. Without it, nothing is comparable between one measurement and the next, and the proof of effectiveness ceases to exist.
A result that always indicates improvement. A result that says “no change” when the data does not support improvement. A gain that the statistics will not carry is what an expert takes apart at a hearing.
We deliver the result even when it does not favour the client. That is exactly why it is worth something before an inspector, an expert or a judge. Compliance that does not survive scrutiny is expensive paper.

Data protection

The processing is based on the employer's compliance with a legal obligation arising from the occupational health and safety rule — and not on the worker's consent, which in an employment relationship would be vitiated by hierarchy. The worker is informed of the purpose, not asked to agree to it. Under Brazilian law this is LGPD, art. 7, II and art. 11, II, “a”; in another jurisdiction the equivalent basis is stated by the client's counsel and recorded in the engagement.

Limits of the service

FROID produces an assessment of working conditions. It does not make diagnoses, does not assess individuals, does not classify a worker into a risk band, is not a validated psychometric instrument and does not replace clinical assessment. Its results may not be used in decisions about hiring, promotion, dismissal or any individual measure.

Acceptance

The signatory declares that they hold powers to represent the client and to bind it under the terms of this proposal.

Client — name, ID and role
FROID — Froid Digital Ltda, CNPJ 05.215.763/0001-73

Proposal valid for 30 days. The actual engagement is governed by the General Terms of Use and the SaaS Licence Agreement in force, accepted electronically in the system with a record of the version and of the exact text presented. This English text is a translation for convenience; in case of divergence, the Portuguese version of this proposal and of the contractual documents prevails. · Full process · Readiness check